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	<title>The Smidgin &#187; laugh</title>
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		<title>The Smidgin &#187; laugh</title>
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		<title>If You Need a Smile&#8230;</title>
		<link>http://smidg.in/2008/06/28/if-you-need-a-smile/</link>
		<comments>http://smidg.in/2008/06/28/if-you-need-a-smile/#comments</comments>
		<pubDate>Sat, 28 Jun 2008 12:51:15 +0000</pubDate>
		<dc:creator>Jim</dc:creator>
				<category><![CDATA[Links]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[Barenaked Ladies]]></category>
		<category><![CDATA[laugh]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[smile]]></category>
		<category><![CDATA[Snacktime]]></category>

		<guid isPermaLink="false">http://smidgin.wordpress.com/?p=184</guid>
		<description><![CDATA[There are certain things which are pretty much guaranteed to make me smile.  For instance, the &#8220;Who&#8217;s on First?&#8221; routine by Abbott and Costello invariably makes me laugh, though every time I go into it thinking, &#8220;it can&#8217;t possibly be that funny this time.&#8221;  My newest discovery in this category comes from a group of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=smidg.in&amp;blog=629203&amp;post=218&amp;subd=smidgin&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>There are certain things which are pretty much guaranteed to make me smile.  For instance, the &#8220;Who&#8217;s on First?&#8221; routine by Abbott and Costello invariably makes me laugh, though every time I go into it thinking, &#8220;it can&#8217;t possibly be that funny this time.&#8221;  My newest discovery in this category comes from a group of Canadians and is entitled &#8220;The Ninjas.&#8221;</p>
<p>What is it?  It is the second song on the Barenaked Ladies&#8217; new album <a title="Snacktime" href="http://en.wikipedia.org/wiki/Snacktime!" target="_blank">Snacktime</a>.  It hasn&#8217;t failed yet to make me smile, even if I&#8217;m in a rather melancholy mood.  How can it, with lyrics like these:</p>
<blockquote><p>I woke up this morning<br />
And everything was different<br />
Something was strange in the air<br />
I woke up this morning<br />
And everything was different<br />
I knew that the ninjas had been there</p></blockquote>
<p>and</p>
<blockquote><p>The ninjas are deadly and silent<br />
They’re also unspeakably violent<br />
They speak Japanese<br />
They do whatever they please<br />
And if you tear of their mask,<br />
They’ll be smiling</p></blockquote>
<p>So if you need a laugh, I heartily recommend &#8220;The Ninjas&#8221; to you.  In fact, I recommend the whole album.  Other gems on it include &#8220;7 8 9&#8243;, &#8220;Pollywog In a Bog&#8221;, &#8220;Popcorn&#8221; (never thought you&#8217;d hear someone make music sound like popcorn popping, did you?), and &#8220;Crazy ABC&#8217;s&#8221;.  To  give you a taste of that last one:</p>
<blockquote><p>A is for aisle<br />
B is for bdellium<br />
C is for czar<br />
And if you see him, would you mind telling him-</p></blockquote>
<p>It&#8217;s a children&#8217;s music album but has plety of jokes for us older children in it too.  You can get it at <a title="Barenaked Ladies' Snacktime on Amazon" href="http://www.amazon.com/Snack-Time-Barenaked-Ladies/dp/B0015YGUR2" target="_blank">Amazon</a>, <a title="Barenaked Ladies' Snacktime on eMusic" href="http://www.emusic.com/album/Barenaked-Ladies-Snacktime-MP3-Download/11208154.html" target="_blank">eMusic</a>, or <a title="Barenaked Ladies' Snacktime on iTunes" href="http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=280000385&amp;s=143441" target="_blank">iTunes</a>.</p>
<p>And if you don&#8217;t believe me yet, you can listen to the NPR <a title="Barenaked Ladies Interview" href="http://www.npr.org/templates/story/story.php?storyId=91489704" target="_blank"><em>All Things Considered</em> story</a> that made me buy it.  Enjoy!</p>
<p><strong>Update (7/5/08):</strong> One further reflection.  I think that the following may be some of the most inspired lyrics I have ever heard (from &#8220;Raisins&#8221;):</p>
<blockquote><p>Raisins come from grapes<br />
People come from apes<br />
I come from Canada</p></blockquote>
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			<media:title type="html">Jim</media:title>
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		<title>The Joys of Tech Support</title>
		<link>http://smidg.in/2007/09/24/the-joys-of-tech-support/</link>
		<comments>http://smidg.in/2007/09/24/the-joys-of-tech-support/#comments</comments>
		<pubDate>Tue, 25 Sep 2007 04:34:34 +0000</pubDate>
		<dc:creator>Jim</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[computers]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[laugh]]></category>
		<category><![CDATA[tech support]]></category>

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		<description><![CDATA[Well, the computer support department I work for has successfully made it through the massive workload that the beginning of a school year entails. I thought I would share some choice quotes here. We&#8217;ll start with the customers with complexes: Me: Computer support, how can I help you? Customer: My wireless isn&#8217;t working Me: What [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=smidg.in&amp;blog=629203&amp;post=40&amp;subd=smidgin&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Well, the computer support department I work for has successfully made it through the massive workload that the beginning of a school year entails.  I thought I would share some choice quotes here.  We&#8217;ll start with the customers with complexes:</p>
<blockquote><p> Me: Computer support, how can I help you?<br />
<em> Customer: My wireless isn&#8217;t working</em><br />
Me: What sort of computer is this?<br />
<em> Customer: I&#8217;m sorry, I have a laptop.</em><br />
Me (in head): What are you apologizing for?<br />
Me (out loud): A windows PC?<br />
<em> Customer: I don&#8217;t know&#8230; I&#8217;m so horrible.</em><br />
Me (in head): You&#8217;ve got a problem, lady.<br />
Me (out loud): Does it have a start menu in the bottom left?<br />
<em> Customer: A start menu?</em><br />
Me: Is there a button that says &#8220;Start&#8221; on it?<br />
<em> Customer: Uh&#8230; yes&#8230;</em><br />
Me (in head): OK, now we&#8217;re getting somewhere&#8230;</p></blockquote>
<p>Lady, just because you don&#8217;t understand your computer, doesn&#8217;t mean you&#8217;re a horrible person.  Of course, at least you told me your name, unlike another guy:</p>
<blockquote><p> &#8220;Hi, my name is—well it doesn&#8217;t matter.&#8221;</p></blockquote>
<p>I&#8217;m sure it doesn&#8217;t matter at all, and you&#8217;re an absolutely worthless person.  But I&#8217;d still appreciate it if you&#8217;d introduce yourself.</p>
<p>Then there are those who just get a little mixed up&#8230;</p>
<blockquote><p> I recently changed my ISP from IE to FoxFire&#8230;</p></blockquote>
<p>By &#8220;ISP&#8221; you mean &#8220;web browser&#8221; and by &#8220;FoxFire&#8221; you mean &#8220;Firefox.&#8221;  Luckily, I speak customer-ese.  I don&#8217;t however, always understand:</p>
<blockquote><p><em> Customer: The link in the web browser doesn&#8217;t connect to everybody&#8217;s email.  Do you know what I mean?</em><br />
Me (in head): I have absolutely no clue.<br />
Me (out loud): Not entirely.</p></blockquote>
<p>And those who both get a little mixed up, and try to self-diagnose the problem:</p>
<blockquote><p><em> Customer: I think I&#8217;ve got a virus.</em><br />
Me: OK.<br />
<em> Customer: You know, the one everyone&#8217;s getting.  It started happening after we installed that thing on our computers?</em><br />
Me: What thing?<br />
<em> Customer: You know, in the corner, that little triangle&#8230;</em><br />
Me: You mean, the blue shield?<br />
<em> Customer: Yeah, that!  I think in gave me a virus.</em><br />
Me: Well, that&#8217;s Sophos Antivirus, so if it gave you a virus, we&#8217;ve got problems.  Let me look at it.</p></blockquote>
<p>Of course, perhaps I should be happy that they&#8217;re trying.  It&#8217;s better than the oh-so-common problem:</p>
<blockquote><p><em> Customer: My computer has problems.</em><br />
(Pause)<br />
Me: What sort of problems?<br />
<em> Customer: Well, you know, the program doesn&#8217;t connect.</em><br />
Me: Why don&#8217;t you explain to me what you&#8217;re trying to do.</p></blockquote>
<p>So that is what I mean by the joys of tech support.  Don&#8217;t get me wrong, I&#8217;m not trying to mock our customers.  I understand that I just happen to know more about computers than they do.  When I try to talk to the mechanic about my car, he probably laughs at me.  And that&#8217;s the point—sometimes you just have to laugh.</p>
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